Honestly — have you ever yelled at a client?
Honestly? I never have.
Not that there aren't clients who deserve it. There are clients who take goods and receive flawless service, then try to avoid paying, for example — and you could argue they've got a good yelling coming to them.
But you don't yell at a client, because first and foremost it hurts *you*, and it won't achieve anything.
If a client refuses to pay, send them a lawyer's warning letter and they'll pay. If you yell at them, they'll simply yell back.
To get people to cooperate and change their worldview when necessary, we need to explain things with a smile and sound logic. Yelling, on the other hand, puts the other side on the defensive and makes them dig in their heels.
Aharon Barak, President of the Supreme Court and father of judicial activism, has never been heard raising his voice. He makes a point of presenting his positions quietly and calmly — which is precisely why he was sent to represent Israel at The Hague.
Numerous politicians who shall remain nameless (Tally Gotliv) shout so relentlessly that it's easier to drill a hole in your own forehead than to understand what they're trying to say.
Protests are an essential part of democracy, but shouting and violent rhetoric at demonstrations ultimately harm the very causes for which those demonstrations were organized in the first place.
The core issues at the heart of Israel's "civil war" are critically important ones, but the use of verbal aggression only causes each side to entrench itself further — and everyone loses.
Government and civic initiatives that operate under the radar, quietly and with sound logic, produce impressive results, and they are certainly a far better path toward building a better future.
And of course — if you've ever yelled at a client, make sure it never happens again.
It only hurts you.